Frequently Asked Questions
If you haven’t found the answer you need,
email us at support@vierda.com
Is it easy to put on and take off?
How long does it take to freeze or heat up?
2 hours in the fridge for cold therapy and 15 seconds on the microwave for heat therapy.
Will it fit me? What if I have smaller/larger head that the usual?
Yes, Our cap fits everyone comfortably. Our state-of-the-art gel liner and buttery-soft, breathable fabric provides a comfortable fit on any head size - perfect for adults and kids! Many customers describe it as having a cool cloud around your head.
Can I wash it?
Absolutely! Keeping it clean is a breeze and won't eat up much of your time. For optimal results, we suggest using a damp towel drenched in hot water and a gentle detergent. Alternatively, a non-toxic sanitizing wipe does the job just fine. Simply allow it to air dry afterwards. Avoid submerging in water or tossing it in the washing machine.
What is the expected shipping time?
We provide worldwide shipping.
For orders within the UK, expect a shipping time of 4-6 days.
For orders outside the UK, the shipping time is 7-10 days.
Every order comes with a tracking number.
How do I track my order?
After the print is finalized, you will receive an order update with the tracking number included, which can be used in the "ORDER LOOKUP" page of our site
How long before I get my return refund?
The Vierda Headache Relief Cap is backed by a 60-day Refund Guarantee from the day you receive it.
So... plenty of time to test it and see for yourself if it is worth it!
If you are not entirely satisfied after 60 days, return your cap for a full refund. No questions asked!