Frequently Asked Questions
If you haven’t found the answer you need,
email us at support@vierda.com
How long does it take to feel relief?
Will it fit my knee?
Absolutely! Our Knee Massager includes 2 extension straps to accommodate even the largest knees.
Does it help with recovery?
Absolutely! Our knee massager works fantastic if you wish to use it for recovery after surgery, a workout, an injury or any other reason.
Does it relieve pain long-term?
Yes! Research shows that a combination of massage and heat therapy can eliminate the cause of your long-term knee pain?
Can the device overheat?
Absolutely not. Our knee massager is equipped with protective technology which will not let the device overheat.
What if it doesn't work for me?
We know you'll love our Knee Massager which is why we'll let you try it risk-free for 60 days. After 60 days if you're not happy with the results or you simply want to return it reach out to support@vierda.com and one of our friendly team members will help you return it for a full refund.
Does this device have a warranty?
✓ 1-Year Warranty
Our products scream durability - but you're covered with a 12-month warranty as default in case anything goes wrong.
What is the expected shipping time?
We provide worldwide shipping.
For orders within the UK, expect a shipping time of 4-6 days.
For orders outside the UK, the shipping time is 7-10 days.
Every order comes with a tracking number.
How do I track my order?
After the print is finalized, you will receive an order update with the tracking number included, which can be used in the "ORDER LOOKUP" page of our site
How long before I get my return refund?
The Vierda Headache Relief Cap is backed by a 60-day Refund Guarantee from the day you receive it.
So... plenty of time to test it and see for yourself if it is worth it!
If you are not entirely satisfied after 60 days, return your cap for a full refund. No questions asked!